Question: We have someone in-house who takes care of our IT needs. Why do we need a CIO?
Answer
An in-house IT team is a valuable, trusted group who can take care of your day-to-day technology support needs. But these folks are not business technology strategists.
Company leaders often assume that anything that sounds like IT is handled by this small internal team. It's a common misunderstanding. This can leave your company exposed to unnecessary risks, inefficiencies, loss of productivity, and overlooked business opportunities.
Your knowledge hub includes some helpful resources on this topic. We explain the different IT roles, who does what, the necessary skills, and how to put them together for a topnotch technology team.
Question: Why do we start with a discovery?
Answer
Think of this short, getting started discovery as your trip planning. Before you jump in your car and start driving across the country, you plan your route. Do you want to take the well-maintained highways or the winding, pothole filled backroads?
Starting with a clear picture of your current tools, technologies, people, and plans gives us all a shared roadmap. Clarify and common landmarks guide the conversations. Every company is different so technology planning isn't a one size fits all exercise. We're here to help you put technology to work for you wisely. It starts by understanding where you are now and where you're going.
You'll find this roadmap valuable in your ongoing planning and buying decisions as well. As we continually point to your roadmap, you'll quickly see how practical technology clarity can be for you and your company.
Question: How is the discovery done?
Answer
We understand that your time is valuable, and we promised that you wouldn't be burdened with a lot of tedious to do action items. This getting started discovery is a short version of the deep dive discoveries we typically do.
Since the purpose of the discovery is to create a shared, easy to point to roadmap, we will gather some of the basic information about your current technology foundation. You will receive a questionnaire that collects such things as the apps and software you use, the number of devices, the number of users, and more like this.
You can complete this on your own, and we are here to answer your questions as your go along.
One important point: we will never share any of the information your provide to us. Your trust, security, and data protection are critical in our relationship, and we will always protect them.
Question: Can I cancel my membership?
Answer
It's your company, and you're in control. We understand that sometimes you need to cancel. Business needs change. Budgets have to be adjusted. We hope you receive even more value in the services than you were expecting. But if you're not finding the value you need, you can cancel at any time. We hope you won't, but we understand that sometimes it happens. No hassle.
