5 Ways to Create Unexpected Services Customers Will Love
Published by Linda Rolf on 8/31/2020
"Price is what you pay. Value is what you get."
--- Warren Buffett
You and your customers have built relationships of mutual trust. But how do you continue to meet your customers' expectations day after day?
Here are 5 ideas for keeping those valued relationships alive.
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Success 1. Ask your customers what they want and need from you.
Customers love to be asked what's important to them. They feel like more than just another buyer of your products and services. They feel uniquely valued.
Your customers aren't the only ones to benefit from sharing their insights with you. It is only natural that you value the work you do for your customers from your inside-looking-out view.
Over time the day-to-day needs of your customers will change. Their customers, markets, and strategies continually shift. It's important that your services stay aligned with and anticipate their changing landscape.
Listen with the ear of opportunity --- "what can we provide that we have never considered before" --- instead of --- "that's not a service we offer".
Connecting the dots in unexpected ways creates new growth opportunities for both you and your customers.
Here are 8 questions your customers will love to answer for you. You will find these and more in the Growth Strategy Series Part 2 Workbook
1. What would you like for us to do for you that we currently don't provide?
2. If we could do one thing to help your company right now, what would it be?
3. What expertise or knowledge would benefit your company?
4. What does success look like to you?
5. What are the biggest challenges you're facing right now?
6. How are you overcoming these challenges?
7. If time, money, and resources weren't concerns, what would you do differently?
8. What do you think could help your company reach its goals?
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2. Create a weekly What's on Your Mind brainstorming session.
Invite a group of non-competing customers to collaborate, share, and discuss whatever is on their minds. You become the valued connector and thought leader. Your customers expand their network of business connections.
Here are some ideas for getting started ---
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3. Get creative with an innovative bundling of your products and services.
Your competitors are already delivering the same expected services that you are. What related services can you creatively bundle together that will set you apart from your competition?
What did you hear from your customers that you had never considered before – or just haven't had the time to explore? Now is the time to become their strategic, innovative solution provider.
Some examples to get the ideas flowing ---
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4. Create partnerships with complementary service providers.
Go back to your customer's wish list of services that are important to them. What services do you not provide? Instead of taking the typical approach --- dismissing what is beyond your core offerings – ask yourself this question instead. "What expertise does our team need to deliver what our customer needs?"
This is more than the quick "here's someone to contact" referral. Develop a strategic partnership with all partners committed to building lasting value.
Now your menu of services expands, your company grows, and your customer's commitment to you deepens.
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5. Create a collection of everyday productivity tools.
What are the some of the biggest challenges your customers say they are facing day after day?
What are some of the things they can do differently that will make your services to them more effective?
It's amazing how simple tools can make everyone's day more productive, efficient, and a little more hassle-free.
Here are a few ideas to kickstart your team's brainstorming –-
Tags: growth strategy, strategic thinking, innovation, customer loyalty, customer experience
is a lifelong curious learner. She is fueled by discovering the unexpected connections among technology, data, information, people and process. For more than four decades, Linda and Quest Technology Group have been their clients' trusted advisor and strategic partner. They actively contribute to each client's success through mutual collaboration, thoughtful business analysis, enterprise software development, technology integration, database design and management, opportunity discovery, business growth strategy, and marketing initiatives.
They believe that lasting value and trust are created through continuously listening, sharing knowledge freely and delivering more than their clients even know they need. As the CIO of their first startup client said, "The value that Quest brings to Cotton States is far greater than the software they develop."