Technology's role is to serve the organization, not the other way around.
IT needs a seat at the table to actively contribute to the company's technology planning.
IT decision making requires context and that means leaders must become tech savvy.
IT no longer makes unilateral technology buying decisions. Input and collaboration across the organization is the norm.
Everyone in the organization continuously gathers data to understand the customer's perspective and improve service delivery.
And that's just the beginning.
