Our Simple Repeatable Growth Process
Analyze :: Let's Start With Your Existing Assets
Every organization has made a significant investment in its people, processes, technology, and data over the years. It's easy to overlook and minimize the value in these assets. Instead we feel driven to invest in the newest, shiniest things. Isn't that what we think all of our competitors are doing?
We believe that combining your best assets with proven new offerings is the key to achieving long-term growth success. Some examples ...
Customer, sales, and inventory data
Marketing targets and campaign outcomes
Social media engagement and user behaviors
Tools and technologies adopted by your organization
Workflow and process analysis
Data integration among applications
Discover:: What Does Our Analysis Tell You?
We believe every organization has undiscovered growth opportunities just waiting to be explored. Equipped with insightful, reliable, understandable data and process analyses, the dots begin to connect in entirely unexpected ways.
Your organizational analysis results will likely lead to a lot of questions. That's the best place to begin...
What has the data told us about customer behavior?
Is our customer who we thought it was?
Did we know that prospective customers were looking for exactly what we have to offer?
Are our products and services aligned with our organization's vision?
Are our offerings relevant and aligned with customer demands?
Where are the gaps in our day-to-day workflows that can quickly be filled?
The discoveries are exciting and will quickly engage your entire organization.
Strategize :: What Can You Do Now?
Turning insights into actions is where your customer-valued deliverables become realities. Every organization regardless of size, age, and industry has a hopeful mental picture of its future. Insightful information creates the bridge between pie-in-the-sky optimism and realistic, doable direction.
We're a collaborative bunch at Quest Technology Group. There is nothing we love more than rolling up our sleeves and diving in with you.
Together we will create a clear vision that everyone in your organization understands. Analysis and information become actionable when they are solidly aligned with your company's strategic vision.
Plan :: Where Do You Start?
Uncovering new customer insights, product offerings, and bottom line improvements can be both energizing and overwhelming.
This is where your thorough analysis investment really pays off. You are equipped with the reliable data and metrics that will help you create an actionable implementation plan. Each step in your plan can be measured against the expected outcomes.
Your clearly-crafted company vision will be your due north.
Execute :: A Realistic Plan Guides Getting It Done
We understand that saying "Go!" can be wrapped in a heavy blanket of doubt.
How will we know if this is the right thing to do right now?
When do we go?
When do we stop?
What happens if this is a huge flop?
The list of nagging questions is long, paralyzing and completely normal. The reality is every great idea no matter how well researched and planned might fall short of expectations. The flip side of this fact is that doing nothing is not a success. We're here to help you overcome the overwhelming doubts and confidently move forward.
What you do next is the measure of a healthy organization.
Measure :: What Are Your Customers Telling You?
Customer value creation is a continuous cycle of data collection, analysis, and discovery.
Each plan we create together includes how-are-we-doing checkpoints. Your smart initiatives are guided by a well-defined set of metrics. With access to a wealth of real-time data, you will have clear insights into the actions and behaviors that drive expected outcomes.
We believe that data must be readily available and understandable for everyone participating in every company initiative. We will create real-time dashboards that deliver digestable decision-making information for you.
Quest Technology Group is vendor agnostic. That means that we only recommend, deliver, and support the industry-proven solutions that are right for your company.
Learn :: What Will We Do Now?
Equipped with the right tools, technologies and information, you will continually learn from your customers, prospects and target markets.
As you learn, you will refine and confirm your product and solution assumptions. Your organization's customer-driven focus is sharp and informed.
Iterate :: Turn Learning Into New Opportunities
The exciting and compelling outcome of this approach is an organization that is continually evolving. The journey is not a beginning, middle and end. It is a cycle of growth that is deeply embedded in your organizations's culture.
What did we learn?
What did we discover that we never knew was possible?
What small change will make a significant difference?
What do we want to learn more about?
What do we give ourselves permission to stop doing?