Successful Leaders Know How to Build the Right Team
Help Desk •• First Responder
point of contact for hardware and network support
troubleshoots connectivity issues
manages support ticketing systems and ticket routing
provides level 1 and 2 service request support
escalates service requests
Network Administrator •• Inside Caretaker
configures physical and wireless networks for internal users
configures and manages firewalls
manages user access and identify
monitors network traffic and performance
manages hardware and deploys updates
System Administrator •• In and Out Connector
manages infrastructure resources such as servers, operating systems, and software for both internal and external users
configures internal and cloud servers and services
manages software licensing and upgrades
sets up hardware, software, and server resources for users
Security Specialist •• Watchdog
builds and maintains tools and technologies to protect intellectural property and data
helps create company risk management and mitigation strategies
helps create company technology policies and procedures
monitors internal and external infrastructure for vulnerabilities and breaches
conducts internal users security awareness training and education
Dev Ops •• Toolbox Leader
manages and leads web and application developer team
works with network and system administrators to ensure alignment between software and network infrastructure
works with database administrator to design, deploy, and manage databases
manages software updates
Web and Software Developer •• Tool Builder
designs, builds, and supports software and applications
works with business impact analyst to ensure alignment between business requirements and software developed
works with database administrator to design, implement, and manage data access
Database Administrator •• Data Guru
works with development team to design, create, and manage databases
ensures database integrity and security
manages user access and priviledges to company data
provides data for company decision-making
Business Impact Analyst •• Translator
speaks both technical and business languages fluently
unlike traditional business analyst, they have indepth technical expertise
communicate business requirements to technical team
communicate technical requirements, limitations, and concerns to company leadership
eliminates the gaps between technical and business capabilities
CIO •• Bridge Builder
senior technical leader in the organization
provides technology leadership to the rest of the C-suite
responsible for applying technology to implement company strategy
top of the reporting structure for all internal IT team members
company liasion for external technology vendors and service providers
