Does Our Provider's Terms & Conditions Change Matter For Us?
Does This Change Matter Answers This Question
Does This Change Matter watches for changes in the terms and policies of the technology services you use and helps you determine if those changes affect your business or the decisions you've already made.
Something Changed
One of your technology providers changes its terms, conditions, policies, pricing, or other commitments.
Does It Matter
That's the question leaders often ask. Does that change matter for our business given the decisions we've made and how our business works today?
What We Know Now
Whether anything needs your attention, a decision needs to be revisited, or nothing needs to change.
Who Belongs in What's Next
Sometimes it's someone on your team. Sometimes it's a trusted outside resource. Occasionally, it might be Quest Technology Group. And sometimes, nothing needs to happen at all.What Someone On Your Team Might Do Next
The renewal timeline changed.
Your provider changed its non-renewal notice from 30 days to 90 days. Your company has a significant financial commitment with that company.
This looks like something you and your CFO should review. The decision may not change, but you'll need to make it earlier than you used to.
The provider will now use customer data differently.
The language around how customer data might be used with its AI capabilities changes.
This change touches how you handle your customers' data. Before deciding if anything needs to change, you'll want to bring in whoever is responsible for privacy and your attorney if necessary.
The vendor's pricing is changing.
Your provider has changed it pricing structure.
The cost is going up, but nothing else we know about how you're using it suggests that the original decision needs to be revisited right now.
Your provider changed its non-renewal notice from 30 days to 90 days. Your company has a significant financial commitment with that company.
This looks like something you and your CFO should review. The decision may not change, but you'll need to make it earlier than you used to.
The provider will now use customer data differently.
The language around how customer data might be used with its AI capabilities changes.
This change touches how you handle your customers' data. Before deciding if anything needs to change, you'll want to bring in whoever is responsible for privacy and your attorney if necessary.
The vendor's pricing is changing.
Your provider has changed it pricing structure.
The cost is going up, but nothing else we know about how you're using it suggests that the original decision needs to be revisited right now.
A capability you considered buying from another vendor is now included in this offering.
When you made the decision not to buy it, you didn't think the additional cost was worth adding it. Now that it's included in what you're already paying for, it might be worthwhile to revisit this decision with the people who would use it.
What Leaders Ask About Terms & Conditions Changes
"Our technology providers change their terms all the time. Do I really need to know about every change?"
No. Many changes might not require anything from you. The important thing is to be aware of and carefully consider the ones that matter to your business.
"How do you know if a change might matter for us?"
That's a great question and explains one of the reasons why we ask a lot of questions about your business. We look at vendors' changes in the context of what we already know about your business. How do you use the technology, why you made decisions in the past, and what you rely on the technology to do for you. That helps us separate a change worth discussing from one that's not relevant right now.
"How will we know when something changes?"
We're continually watching vendor terms and conditions changes so you don't have to. When a change is relevant enough to bring it to your attention, we'll share it with you. This might be part of an ongoing conversation or a short snapshot that we can then discuss together. The goal is to provide you with useful, timely information. We don't flood your inbox or bury you in a stream of alerts. It's just the right information delivered the way it makes sense for you.
"What if our business has changed since we made the decision to use this technology provider?"
Exactly. That's why what you originally decided isn't the whole story. Business changes. Your people do their work differently. Customer needs change, and your business is continually responding to them. You might be using technology capabilities differently than you did when you first purchased it. What didn't matter a year or two ago might matter now.
"So do you tell us what to do next?"
We describe the change in non-technical words and the context we already have. Then you add what you know about your business today. Together, we can determine what the change means now and whether anything needs attention or another decision.
"What happens if we decide that nothing needs to change right now?"
That's a reasonable outcome. Every vendor change doesn't mean that your business has to change too. After considering the impacts, you might decide that simply understanding the change is all you need to do right now.
Join the Coming Soon List
Quest Clarity is with our pre-launch clients now. Before we open the doors to everyone, we're gathering feedback from business leaders like you.
Just let us know that you want to be notified when it's ready. We'll share all the details with you, and then you decide if this is right for you. No pressure. No annoying sales calls. No endless emails. We don't like them so why should you?
